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Customer Service
Secure Ordering
Shop with confidence! All of The Pottery Co.'s order forms and credit card transactions are fully secured using encryption technology.
Shipping Information
For your convenience, The Pottery Co. offers a variety of shipping options: choose from UPS Next Day, UPS 2nd Day, UPS 3 Day and UPS Ground. Orders over $150 qualify for FREE SHIPPING to all continental United States addresses. We do ship outside the US. Please contact us for cost.
UPS Ground orders will be shipped within 7 business days from receipt of order.
UPS Next Day orders will be shipped that same day if ordered before 12:00 noon ET.
All of our packages are insured. If items are damaged during shipping, please contact us within 7 days of receipt of merchandise and save all original packing materials. We will promptly replace damaged items if they are in stock or issue a complete refund.
Tax Free
The Pottery Co. is based in tax-free Exeter, New Hampshire. No matter which state you reside in or are shipping to, you will NOT be charged sales tax.
Frequent Buyer Program
The Pottery Co. would like to thank all of our loyal customers for their continued patronage. We are pleased to announce our Frequent Buyer Program. Here is how it works: for every $250 spent take 10% off your next order, for every $500 spent take 15% off your next order and for every $1000 spent take 20% off your next order. All you have to do is check the box next to "Add this purchase to my Frequent Buyer Program" upon checkout. We will keep track of your purchases and send you an email when you reach your first benchmark. You can choose to use the 10% discount or wait to use the 20% and then you will start over. We appreciate your business and hope this will make shopping with The Pottery Co. more rewarding.
Gifts
Sending a gift of Italian pottery? We're happy to enclose a gift card and message with your purchase. Simply fill out the "Special Instructions or Gift Card Note" section while checking out. Gift certificates are also available in any denomination - and for your convenience we offer a Corporate Gifting Program.
Returns
We accept returns for exchange or store credit within 30 days. Please pack item(s) well, enclose receipt and insure all items being returned.
Shipping address:
The Pottery Co.
c/o The Willow
183 Water Street
Exeter, New Hampshire 03833
Attn: Returns
NOTE: There will be a shipping charge for exchanges even if you initially received free shipping.
Questions or concerns about your order?
Contact us by email: info@thepotteryco.com or call us: 603-770-2968
Handcrafted Works of Art
Our pottery is hand casted or molded and painted. Therefore, irregularities do occur. You might see a tiny pin hole in the glaze. No two pieces are identical. Each piece is different and unique with variations in shape, texture and paint. Design and color can vary due to something as a subtle as the pressure of the potters hands on the brush or a flick of a painters wrist. Though we hand select each piece, we may miss a paint smudge, fingerprint or an extra loose lid. With repeated use, Majolica has a tendency to "craze" (formation of miniscule lines within glazing). This does not affect the durability of the item. These are all characteristics of handmade Majolica.
Care and Usage
Our pottery is food and dishwasher safe (unless we specify the piece is for decorative use only). We do not recommend putting items in the microwave or conventional oven unless it specifies that you may do so. All tableware and serving pieces are lead free. Temper dishes and serving pieces before serving very hot foods or liquids to avoid cracking.
Out of Stock Items
On rare occasions, items may be out of stock. We will contact you promptly via phone or email if we are unable to fulfill your order.
