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Security
Take advantage of secure online ordering at The Pottery Co. All order forms and credit card transactions are fully secured using the accepted standard for securing Web transactions: SSL. You can shop with confidence.
Shipping Information
Our shipping options are UPS Ground, 2nd Day Air, 3 Day Select, Over Night and Priority Mail. For UPS Ground, your order will be shipped within 7 business days from receipt of order. For UPS Next Day, your order will be shipped that day if ordered before 12:00 noon EST. Our shipping is insured. If items are damaged during shipping, please contact us within 7 days of receipt of merchandise and save all original packing materials.
Sales Tax
The Pottery Co. is based in Exeter, New Hampshire. No matter which state you reside in or are shipping to, you will NOT be charged sales tax.
Return Policy
We accept returns for exchange or store credit only within 30 days. Please pack item(s) well, enclose receipt and insure all items being returned. Please email us at info@ThePotteryCo.com or call us at 603-770-2968 for questions or concerns about your order.
Handcrafted Works of Ceramic Art
Our pottery is hand casted or molded and painted. Therefore, irregularities do occur. You might see a tiny pin hole in the glaze. No two pieces are identical. Each piece is different and unique with variations in shape, texture and paint. Design and color can vary due to something as a subtle as the pressure of the potters hands on the brush or a flick of a painters wrist. Though we try to hand select each piece, we may miss a piece that has a paint smudge, fingerprint or an extra loose lid. With repeated use, Majolica has a tendency to "craze" (formation of miniscule lines within glazing). This does not effect the durability of the item. These are all characteristics of handmade Majolica.
Out of Stock items
We apologize if you order an item and we are unfortunately out. While this is rare, we will contact you via phone or email if we can't fulfill your order.
Gifts
We are happy to enclose a gift card and message with your purchase. Simply fill out the "Special Instructions or Gift Card Note" section while checking out. Gift certificates are also available in any denomination.
Care and Usage
Our pottery is food and dishwasher safe. We do not recommend putting items in the microwave or conventional oven unless it specifies that you may do so. All tableware and serving pieces are lead free. Temper dishes and serving pieces before serving very hot foods or liquids to avoid cracking.
Copyright 2008 The Stratham Pottery Co., LLC